Nido Insurance Limited

Nido Insurance Limited (“Nido”) Dispute Resolution Scheme

Name of scheme:

Financial Services Complaints Limited www.fscl.org.nz

Who to contact with a problem:

Nido endeavours to look after its customers; however from time to time, problems can occur. In the first instance, talk to the staff member or ask to speak with their manager. The majority of problems can usually be sorted out in this manner.

What if the problem is more serious or you are not satisfied with the manager’s response?

If you are not satisfied or you think the problem is a serious one, please write to:

The Compliance Manager
Nido Insurance Ltd
PO Box 78093
Grey Lynn
Auckland 1245

Alternatively you can email your complaint to email support@nidogroup.co.nz

Our internal complaints policy notes that we will acknowledge your complaint within 2 days and respond, in writing, to you within 14 days. Sometimes problems need more investigation and will take longer; in such instances we will keep you informed of our progress.

What happens if you are still not satisfied?

If we cannot resolve your complaint to your satisfaction, you can contact Financial Services Complaints Limited – A Financial Ombudsman Service (FSCL). They are an independent, not-for-profit, external dispute resolution service approved by the Minister of Consumer Affairs. FSCL’s role is to investigate and fairly resolve complaints. Their service is free (it does not cost you anything).
FSCL’s contact details are:

fscl.org.nz
0800 347 257
complaints@fscl.org.nz
FSCL, PO Box 5967, Wellington 6140

Insurance for me and my family has always been paramount and whatever dollar we can put aside for insurance we can, but what I appreciate about Onny and his team is that they work hard to research and make sure that the dollars we are spending are getting us what we think we need but then also balanced out with wisdom and knowledge that Onny brings to the table to make it the best it can be…..when I have needed to use my insurance Onny has only been a phone call away and had an empathy and a business approach to supporting my family – these are the reasons I wouldn’t hesitate to recommend Onny and NidoInsurance as part of your future planning.

Claire Ellison

Onny is someone who will listen to your requirements and then makes sure he works closely with you to maximise your objective. He is personable, trustworthy, proactive.

Brent Ardern

Onny’s conscientious ,efficient, totally reliable and eager to please.

He streamlined my home and work insurance, providing superior service and saving me money. Top bloke, thoroughly recommend him.

Mike Weston

Onny was a pleasure to coach and showed me how dedicated he is to giving his clients the highest standard of service. With his professional and dedicated approach I would recommend him happily to anyone looking for advice they can trust.

Kerry Swan

You know how we never seem to have enough time to really sit down and do all the research required to make sure the medical/health cover or policy we have is the best deal or to make sure it is covering everything we need? Best way I found is to leave it in Onny’s hands, he’s the expert, it’s like having your very own consultant looking after your own interests. And it’s one less thing to have to worry about!

Troy Spence

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