If you need to make claim, we understand that something hasn’t gone according to plan. During these times of emotional and financial stress, it’s important to have someone you know and trust looking out for you. That’s why we’re beside you every step of the way because you’re not just paying for insurance, you’re paying for attention.

HOW DO I MAKE A CLAIM?

Let us know what’s going on as soon as you can and we’ll help you sort the practical side of things. We’ll talk you through what documents we need and why, this could be a policy, a will or some ID. If everything is in order, we’ll get your claim paid as quickly as possible.

WHAT AFFECTS CLAIMS?

Most claims are pretty straightforward and they can be paid out easily but sometimes we need a bit more information.  Sometimes claims are denied because of pre-existing conditions, exclusions or a stand-down period. One of the biggest things to affects claims is non-disclosure. Thankfully it’s avoidable. When a claim is lodged all insurance companies must check the claimant’s personal history. If there’s something important that hasn’t been disclosed, like a historical medical event, the claim may be rejected and the policy may be altered or cancelled. It pays to be thorough when you take out insurance.  The basic rule of thumb is; if in doubt, disclose it. So please ask us lots of questions because it’s important that you understand how your policy works. And keep us in the loop if anything changes with your health or lifestyle and we’ll keep you safe and sorted.

From Onny and the team – cheers for reading.